Services in Systems Integration, Support & Maintenance | SEA Servicios Múltiples Costa Rica

TECHNOLOGY

We tap into the value that technology can deliver, as specialists in providing solutions to our customers, we face the challenge of the operation, the processes and users. We are focused on improving the user and customer experience.

AUTOMATION

DEVELOPMENT OF CUSTOM SOFTWARE

AUTHENTICATION AND SECURITY

E-COMMERCE

BUSINESS LOGISTICS

SUPPORT AND MAINTENANCE

PROCESS AUTOMATION

At Sea Servicios we are specialists in process automation, help us to understand your processes, and we will support you in documenting and improving them, leading to their digitization. With knowledge in custom software development technology or with the incorporation of robust RPA (robotic process automation) tools, flow automation tools and document management, you will obtain the streamlining of processes in a fast, efficient, reliable and safe way; so you can focus on what is most important to the business and thus build competitiveness, efficiency and customer value.

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CONTENT AUTOMATION

We represent a market leading ECM, CSP solution, with many years of experience in business content management issues and content services platforms we have managed to support our customers in being much more efficient in their processes and services.

When you use OnBase in your organization, you trust a solution that is a recognized leader in the enterprise content management (ECM) market. OnBase manages content from inception, throughout the information lifecycle to archiving and eventual deletion.

With these tools, the ECM and CSP requirements are met, as well as having functionalities that exceed the standard of other products. OnBase also provides case management, business process management (BPM) and capture technologies on the same platform, which can be extended with ShareBase, a file sync and share solution.

The OnBase platform can be integrated with an existing environment, deployed to be used on mobile devices, available on-premises or in the cloud.

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Intelligent Automation

By anticipating the needs of users and customers, we enable your employees to focus on value tasks and develop more relevant connections with the people they serve.

Secure Information Management in OnBase

Document Scanning and Capture

Document Management

Process Automation

Document Printing and Distribution

Records Management

Integration with any application

DEVELOPMENT OF CUSTOM SOFTWARE

The development of custom software is a personalized service that offers specific and unique computer solutions to the particular needs of each company. Our team of experts works closely with the customer to thoroughly understand the requirements and key business processes, then designs and develops a tailor-made solution that perfectly suits those needs.

Our focus on custom software development provides highly flexible, secure solutions designed to be scalable and easily integrated with other tools and systems. Task automation enables greater efficiency in resource use, which in turn improves productivity and reduces costs.

We offer a wide variety of custom development services, including:

Custom software development, that satisfies the specific needs of your business or project
Website construction, custom-designed to represent your brand and enhance your online presence
Creation of mobile and desktop apps,adapted to the needs of your business and your user’s devices
Development of online stores (e-commerce), to help you expand your business and sell products online in an efficient manner

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DIGITAL SIGNATURE SOLUTIONS

We implement the digital signature solution that complies with Certificates Law, digital signatures and electronic documents.

Digital signature is a technological tool that allows for the verification of its integrity, as well as legally identifying the link between the author and the electronic document.

According to the enactment of the Certificates Law, digital signatures and electronic documents - Law 8454, it conferred the legal basis for the issuance and use of Digital Signature Certificates in the country, granting it and electronic documents the legal equivalence and the same evidentiary value than that of the handwritten signature and physical documents.

Our Development Engineers are able to incorporate the necessary technological elements for your website and/or application to operate with the existing digital signature regulations.

Save time and ensure access to your controlled use applications to authorized users only by incorporating a digital signature as an access validator.

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PAYMENT GATEWAY

Our payment gateway solution allows you to receive payments online using debit or credit cards. Take one more step towards digital acceleration by integrating this solution. Offer an excellent user experience when using your online sales platforms.

Collecting online is now simple and safe.

Our payment gateway integrates with the main point of sale sites on the web. We do it in a simple manner and applying market recommendations by strictly following the protocols established by financial institutions regarding electronic payments. Give your point of web sale via app a 180 degree turn, receive online payments with our payment gateway solution.

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SEA CONNECTION

What is SEA Connection?

It is a two-way communication service through text messaging that allows you to communicate directly with your customers regarding services, news, notices, offers, promotions, calls and other types of information. SEA Connection has a friendly information management tool that provides interaction from a web environment to the cell phone where you can have groups of contacts or simply send individual and customized SMS, in addition to programming the time and date for automatic sending, thus facilitating the control and monitoring of information, improving communication with your customers.

SEA Connection sends messages in bulk to mobile devices in Costa Rica.

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Benefits

Showcasing yourself to the public as an innovative leader in the areas of technology and communication.
Facilitates collection management, in real time. It is less intrusive than constant calls requesting a payment or to remind of a due date.
Customizes the sender with the name of the company or brand. This way your customers will immediately know who is sending the message.
Time optimization at a lower cost. The message is a timely and effective means compared to phone calls.
No installation or download necessary, you only need a computer to access our web platform.
Within text messages, you can send content by adding a redirect link to your company’s website.
You will be able to keep track of each text message sent in real time, allowing for the creation of reports.
Schedule your shipments through the SMS platform, where you can program the day and time of shipment.

Mass text messaging service allows you to customize your message, by including name, date and time of events, meetings, appointments or notifications, providing a more direct and effective service.

Types of customers for the text message service

Schools: Provides your institution quick and direct communication with the representative or parent. It is also a tool to keep your student community informed, through real-time notifications about upcoming events, grades, absences, billing, schedule changes, tuition payments, among other things.

Insurance: Thanks to our platform, you can have a tool for collection via SMS in an easier, cheaper and more effective way. You can also send notifications and reminders of policy expirations.

Marketing: Platform with the capacity to handle high volumes of messages, reaching a large number of people.

Collection: Your company will be able to make collections through SMS messages, in a more direct, fast and economical way, as well as remember payment dates and invoice due dates.

Churches: It allows for an approach to the members of the Church, keeping them informed about important dates, meetings, activities, among other communications of interest.

Education: The platform works for any type of educational system, allowing you to keep the student community informed regarding courses, admission and enrollment exam dates, monthly payment reminders, new courses, etc.

Banking: Web platform for sending and receiving operational messages. In addition, you can inform your customers of new savings and loan plans, notify them of the status of their procedures and any formalities.

Government: It allows government entities to send communications in real time, reminders of tax obligations, calls for training, events. Additionally, it is a support tool for police forces.

Advertising: Position your brand or products by sending content of interest, discounts, promotions or general information about your products or services to your customers' cell phones. Mass SMS is a totally effective method for this type of advertising, since it is in real time and directed to a target audience.

Medical appointments: Save by sending bulk SMS messages, avoid phone calls and achieve a better relationship with your patients by reminding them of appointments in advance, medication schedules, rescheduling and cancellation of appointments.

Restaurants or services: Inform your customers of special days, discounts, promotions, reservations, etc. An excellent tool to increase your sales.

KOLEKTO

We know the importance of keeping your business safe, with access to real-time information inside and outside the office, where your agents and delivery personnel have a platform that facilitates business management. Kolekto is a tool for the automation of the sales force (SFA - Sales Force Automation) with online pre-sale and mobile collection functions that will facilitate the day-to-day life of your collaborators and the administration of your business, due to its instant data update, you don’t need to wait until the end of the day to gather information on transactions, but instead you can simultaneously carry out settlement tasks.

Functions:

Access from multiple devices.
Access to customer information.
Visualization of routes (visits and deliveries) according to order of location.
Geolocation registration of the customer, communication with navigation apps.
Creation of orders on site with access to inventories (Pre-sale)
Data update in real time.

Communication of promotions.
On site sales control.
Updated statement.
On site payment registration (Mobile Collection)
Creation of receipts.
Creation of reports.

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SEA TRACKING

Our tracking solution:

It allows you to manage shipment of products to your customers in an agile and efficient manner, thus providing reliable traceability of information.

It also has a report generator with information and statuses, thus having control of shipments to customers.

We integrate with your main inventory, billing and customer portal systems to keep information up to date at all times.

The courier manager uses an app that allows for providing delivery notifications in real time.

In addition to this, the system can confirm important information to the customer via Text Messages.

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SUPPORT AND MAINTENANCE

We are aware that companies require quick and efficient attention to problems that may arise on a daily basis, our technical support team is available and trained to provide solutions with a response time that meets the needs of your company.

We support you in: